Botanical Shipping & Transit Shield Policy
Fast, climate-controlled dispatch for live indoor plants and seeds across 19,000+ Indian pin codes
1. Pune Nursery Dispatch Protocols
At GLOROV, living botanicals and organic seeds require synchronized climate preparation before shipping. Unlike inert manufactured goods, living plants must never remain stranded in transit facilities over weekends:
- Monday through Thursday Live Plant Dispatches: Living potted houseplants and outdoor plants are dispatched exclusively Monday through Thursday. This guarantees specimens do not linger in weekend courier sorting hubs.
- 24–48 Hour Nursery Conditioning: Every specimen undergoes root saturation, foliar health inspection, and organic pest screening before custom packaging at our Pune nursery hub (PIN 411001).
- Seeds Dispatches (Monday–Saturday): Organic vegetable, flower, and herb seeds are dispatched 6 days a week within 24 hours of order confirmation.
Every living specimen is packed using coco-peat moisture retention wraps that lock in hydration for up to 7 days, encased in ventilated corrugated cartons that permit foliage respiration while preventing courier impact damage.
2. Delivery Timelines & Shipping Rates
We offer standard shipping at ₹49 on orders below ₹499. All orders of ₹499 and above receive FREE Standard Shipping. Express botanical air dispatch is available for major metro corridors with 24 — 48 hour turnaround.
Bengaluru, Mumbai, Pune, Delhi NCR, Hyderabad, Chennai, Kolkata: 2 — 3 business days.
Tier 2/3 cities and regional centers: 3 — 5 business days with live courier tracking.
3. The 48-Hour Live Plant Arrival Guarantee
We take deep pride in cultivating vibrant specimens. If your plant arrives dead on arrival (DOA), suffering severe stem fracture, or irreversible root damage, you are protected under our unconditional 48-Hour Live Arrival Guarantee:
- Free Immediate Replacement: We dispatch a healthy replacement specimen directly from our Pune nursery at zero extra plant or courier charge.
- 100% Refund / Store Credit: If the seasonal plant cultivar is out of stock, an immediate full refund is processed to your original payment method.
Within 48 hours of delivery, take 2 clear photographs of the damaged plant and outer courier packaging label. Send them via WhatsApp to +91 80870 87224 or email support@glorov.in with your Order ID. Our horticulturists verify and approve claims within 4 business hours.
4. Perishable Botanical Policy (No Physical Return Required)
Unlike electronics or clothing, returning a distressed living plant via reverse courier transit will inevitably result in the death of the specimen due to prolonged darkness and double handling.
Therefore, GLOROV does NOT require you to package and return the living plant. Once your photo claim is verified, we process your replacement or refund immediately.
5. Sustainable Plastic-Free Packaging
All seed packets are sealed in 100% biodegradable glassine sleeves. Planters are protected with shredded recycled honeycomb paper rather than plastic bubble wrap.
6. Live Order Tracking & Nursery Support
As soon as your parcel is dispatched from our Pune nursery, you will receive real-time SMS and email alerts containing your courier Air Waybill (AWB) number and direct live tracking link.
Horticultural Dispatch & Claims Desk